The Challenge
The Qubiz team has worked alongside Aviclaim since 2013, supporting the company's mission to streamline flight compensation handling across Europe.
Aviclaim helps air passengers claim compensation for delayed, cancelled, or overbooked flights under EU regulations, handling more than 25,000 cases each year. As the business grew across Europe, manual processing began to limit response times and scalability.
Together, Qubiz and Aviclaim rebuilt the entire digital ecosystem into an AI-driven platform hosted on Microsoft Azure, combining customer-facing whitelabel websites, sophisticated back-office systems, and low-code orchestration that empowers the Aviclaim team to evolve workflows independently.
The Solution
Driving legal tech forward with AI and automation.
Four integrated capabilities that drive precision, scale, and legal defensibility.
Predicting claim outcomes with precision
Our work focuses on analysing historical claims, airline behaviour, and external data to estimate the likelihood of success for each case. The model helps Aviclaim prioritise high-probability claims and make informed buy or litigate decisions, turning data into a strategic advantage at every stage of the legal process.
Automating multilingual communication at scale
Thousands of emails reach Aviclaim every day from customers, airlines, and partners. Using AI, the platform classifies messages by source, topic, and urgency, extracts claim references, and drafts responses across multiple languages. Response times have moved from days to minutes, freeing the team to focus on cases that need human judgement.
Building AI assistants that support every workflow
A suite of intelligent assistants now supports Aviclaim's daily operations, from identifying missing documents and validating compensation amounts to verifying whether disruptions were caused by extraordinary events such as strikes or natural disasters. Each assistant integrates seamlessly into existing workflows, saving hours of manual work and reducing errors across the team.
Empowering the team through low-code orchestration
By adopting N8N as the orchestration layer, Aviclaim's team can build, adjust, and fine-tune automation logic without deep technical expertise. The platform gives them full control and the agility to respond to new business needs as they emerge.
The Results
A decade of partnership, compounding into scale.
- 25,000+ cases handled each year across Europe on the rebuilt platform.
- Days to minutes. Multilingual customer, airline, and partner communication classified and drafted automatically.
- Cloud-native. The entire digital ecosystem rebuilt on Microsoft Azure, from whitelabel websites to back-office systems.
- Self-service automation. Low-code orchestration lets the Aviclaim team evolve workflows without deep technical expertise.
Frequently asked questions
01What does Aviclaim do?
Aviclaim helps air passengers claim compensation for delayed, cancelled, or overbooked flights under EU regulations, handling more than 25,000 cases each year across Europe.
02How does AI predict claim outcomes?
A model analyses historical claims, airline behaviour and external data to estimate each case's likelihood of success, helping Aviclaim prioritise high-probability claims and make informed buy-or-litigate decisions.
03How is customer communication handled at scale?
AI classifies incoming emails by source, topic and urgency, extracts claim references, and drafts multilingual responses — moving response times from days to minutes and freeing the team for cases that need human judgement.
04Can the Aviclaim team change workflows themselves?
Yes. With N8N as the orchestration layer, the team can build, adjust and fine-tune automation logic without deep technical expertise, giving them the agility to respond to new business needs.
