Leger des Heils has searched the market for a standard Enterprise Care Management System (ECMS), but could not find one that fitted their core business needs. Therefore, they decided to develop with Qubiz a custom-made ECMS. The three main drivers were to develop a system that:
can serve clients that have multiple complex care needs (from nursing to mental care, in any age group).
can handle the complex shift to decentralized financing in the Dutch healthcare sector.
allows Leger des Heils to standardize their care products and processes and become more effective, and constantly increase the quality of care.
Qubiz provided the consultancy, analytic thinking, design skills and development capacity to implement the entire ECMS in an agile way. It's now being used on a daily basis by care-giving personnel, by administrative personnel and by managers in their decision making process. The solution is constantly evolving, with many innovative ideas being included in it, such as putting the patients more in control of their own care through a portal and several mobile apps.Over a period of more than 3 years, this ECMS evolved from a customer (patient) administration solution to a well-adopted Care Management System that supports the various types of care services offered by Leger des Heils. The solution fulfills Leger des Heils’ needs regarding customer/patient care, financing, and standardization of products and processes.
From day one the end-users where involved in detailing the requirements for the system and where reviewing the results. End user participation turned out to be essential in the acceptance of the system by the organisation. At first the process of development was taking place in separate stages, later - when all main modules where in place - the development became more and more agile.
Essential in implementing the solution was to have the distributed team - from client in The Netherlands to the analyst/developers from Qubiz Romania - work well-focussed on a common goal.
There were several aspects of this collaborations that proved to be challenging. Firstly, our team had to work as one, although part of its members were located in The Netherlands, part of it in Romania. Besides the distance, there were cultural differences that we had to overcome. Secondly, this project marked our departure from the “Waterfall” project management system and the adoption of the more flexible “Scrum” project management approach. Thirdly, Microsoft Silverlight was a new technology back then, but we wanted to use it along with the .NET Framework, so we had to learn it on the way.Our solution had to be a full Enterprise Care Management System that would support Leger des Heils in all their practices and processes. Thus, it contains the full range of modules typically needed in care management:
resource management for the care facility
Facility management system
Financial system (general ledger)
The architecture of the system is divided into layers, each layer containing the components that support a specific functionality. These layers are:
business layer: for implementing the core functionality of the system
services layer: the application functionality will be presented through services
The Enterprise Service Bus is implemented using NServiceBus. This service platform offers a full range of software features for facilitating the communication between applications. By using the Enterprise Service Bus, we make sure that a piece of data is filled just once, in just one application, and then it will be sent to all the linked applications.For extracting useful information and insight from the database we implemented a series of business intelligence features.
Solution: Business IT Consultancy, IT Development Projects, System Development Capacity , System Maintenance & Support, Enterprise, Web, Professional Services
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Solution: Business IT Consultancy, IT Development Projects, System Development Capacity , Enterprise, Web, Media
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